FAQs

SILK NIGHTGOWN:

How to wash silk?

Due to the delicacy of silk, hand-washing is always the best and safest method for washing. Water at 30°C/86°F is the ideal temperature for silk to be hand-washed. Hang dry if possible and avoid direct sunlight exposure, 

Can I wash silk in the washing machine? 

Although there are more risks involved, silk garments can be washing using the washing machine. Consider using a protective mesh bag, add an appropriate amount of neutral detergent for silk, and avoid using the dryer to minimize spin time. Hang dry if possible and avoid direct sunlight exposure. 

What is the difference between silk and satin? 

Silk is a natural fibre whereas satin is a weave. Satin is much cheaper than silk because it can be made using plastic, oil, polyester and other materials. Silk, on the other hand, is made from 100% natural substances. For more information on the differences between silk and satin, visit our page on Silk Guide. 

SILK MASK:

What is PM 2.5 filter? 

A PM 2.5 filter is a made of five layers and can be inserted into the inner pocket of our silk masks to increase their filtering performance. PM 2.5 is an ISO standard referring to tiny airborne particle that are less than 2.5 microns (0.0025mm wide), or 3% the size of human hair. A PM 2.5 is designed to filter airborne particle smaller than 2.5 microns. 

Will the silk mask with PM 2.5 filter protect me from Covid-19? 

Although our mask with a PM 2.5 filter contains 7 layers for protection, it should not be confused with a medical mask or a n95 mask. For proper PPE guidelines, please consult your local health professionals. 

How often should I change the PM 2.5 filter? 

The frequency of changing the filter largely depend on how often you wear it. However, we recommend changing the filter after 8-12 hours of use. 

SHIPPING:

Where do you ship? 

We ship worldwide! 

How much does shipping cost? 

Shipping rates depend on where you are located in Canada and if you require a tracking number. If you don't require a tracking number, standard shipping within Canada is $3. If you need a tracking number, it costs $12 to ship within Ontario and Quebec, $18 for the rest of Canada. Please note that refunds due to missing orders are not available for shipments without a tracking number, unless the package is send back to the seller's address. Please refer to our return & exchange policy for more information.

For US shipping, a flat rate of $10 is applied. No tracking number provided. 

For all other international shipping, a flat rate of $12 is applied. No tracking number provided. 

What is the difference between Standard (no tracking number) and Standard (with tracking number)? 

With both options, the shipping time is the same. The main difference is that with the tracking number you will receive updates on when your package arrives. Additionally, if you choose the standard shipping without tracking number, we will not be able to refund you for missing packages, unless the package is returned to us. For high value items, we recommend the option with a tracking number. Please refer to our refund policy for more information. 

How long does shipping take? 

Canada Post takes 2-3 business days for shipping within Ontario and Quebec. It can take 4-6 days for the rest of Canada. 

Canada Post takes 1-2 weeks for outside of Canada. 

GENERAL:

 What is the currency of your prices? 

All prices are in CAD unless otherwise noted.